Refund Policy
Last Updated: January 2025
At FinConference Pages, we are committed to customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for our digital landing page templates.
Important Notice: Due to the instant delivery nature of digital products, all sales are carefully reviewed. We encourage you to review product details, previews, and documentation before purchasing.
1. General Refund Policy
We offer refunds under specific circumstances as outlined in this policy. Given the digital nature of our products, refund requests are evaluated on a case-by-case basis.
1.1 Refund Eligibility Period
Refund requests must be submitted within 14 days of purchase. Requests received after this period will not be eligible for refund.
1.2 Digital Product Considerations
As our products are digital templates delivered instantly upon purchase, we have specific refund conditions to prevent misuse while ensuring legitimate customer satisfaction.
2. Eligible Refund Circumstances
Refunds may be granted in the following situations:
2.1 Technical Issues
- Product files are corrupted or cannot be downloaded
- Template does not function as described in documentation
- Critical technical defects that prevent product use
- Missing essential files or components
Note: You must contact our support team and allow us reasonable time to resolve technical issues before a refund can be considered.
2.2 Significant Discrepancy
- Product materially differs from description or preview images
- Advertised features are missing or non-functional
- Documentation is substantially incomplete or inaccurate
2.3 Duplicate Purchase
- Accidental duplicate purchase of the same product
- Must be reported within 48 hours of purchase
- Product files must not have been downloaded
2.4 Payment Processing Errors
- Double-charging or incorrect amount charged
- Payment received but product not delivered
- Must be reported within 7 days
3. Non-Refundable Circumstances
Refunds Will NOT Be Granted For:
- Change of Mind: Deciding you no longer need the template after purchase
- Lack of Technical Skills: Inability to customize or implement the template
- Compatibility Issues: Template not compatible with your specific setup (if system requirements were listed)
- Preference Changes: Not liking the design after downloading
- Misunderstood Product: Purchasing the wrong product without reviewing descriptions
- Used Product: Template has been significantly modified or implemented
- Third-Party Issues: Problems with third-party services or hosting
- Late Requests: Refund requests after the 14-day eligibility period
- Violation of Terms: If you violated our Terms & Conditions
4. Refund Request Process
4.1 How to Request a Refund
To request a refund, follow these steps:
- Email us at [email protected]
- Include your order number and purchase date
- Provide a detailed explanation of the refund reason
- Include relevant screenshots or documentation if applicable
- Allow us to attempt resolution before proceeding with refund
4.2 Information Required
Your refund request must include:
- Full name and email address used for purchase
- Order number or transaction ID
- Date of purchase
- Product name(s)
- Detailed reason for refund request
- Evidence supporting your claim (if applicable)
4.3 Review Period
Once we receive your refund request:
- We will acknowledge receipt within 1-2 business days
- Our team will review your request within 3-5 business days
- We may contact you for additional information
- You will receive a decision notification via email
5. Refund Processing
5.1 Approved Refunds
If your refund is approved:
- You will receive confirmation via email
- Refund will be processed to the original payment method
- Processing time: 5-10 business days
- Your access to the product will be revoked
- You must cease using the product immediately
5.2 Refund Amount
| Timeframe |
Refund Amount |
| Within 7 days |
100% refund (minus payment processing fees if applicable) |
| 8-14 days |
100% refund (minus payment processing fees if applicable) |
| After 14 days |
No refund available |
5.3 Payment Processing Fees
Payment processor fees (typically 2-3% of transaction) are non-refundable as these are charged by third-party payment providers and cannot be recovered.
6. Partial Refunds
Partial refunds may be considered in specific circumstances:
- When only part of a multi-template purchase is defective
- When some features work correctly but others do not
- As a goodwill gesture for minor issues
Partial refund amounts are determined on a case-by-case basis at our sole discretion.
7. Alternative Solutions
Before processing a refund, we may offer alternative solutions:
7.1 Technical Support
- Assistance with template installation and setup
- Troubleshooting technical issues
- Guidance on customization
- Documentation clarification
7.2 Product Replacement
- Replacement with an alternative template
- Store credit for future purchases
- Updated version of the product
7.3 Partial Credit
- Store credit for the difference in value
- Discount on future purchases
8. Fraud Prevention
To prevent fraudulent refund claims:
- We monitor refund patterns and may flag suspicious requests
- Excessive refund requests may result in account suspension
- We reserve the right to deny refunds for suspected abuse
- Legal action may be taken for fraudulent claims
9. Chargebacks
Important: Please contact us before initiating a chargeback with your payment provider.
If you file a chargeback:
- Your account will be immediately suspended
- Access to all purchased products will be revoked
- We will provide evidence to your payment provider
- You may be liable for chargeback fees
- Future purchases may be restricted
We encourage you to work with us directly to resolve any issues before pursuing a chargeback.
10. Product Updates and Support
10.1 Free Updates
Depending on your purchase:
- 6-12 months of free updates included
- Bug fixes and improvements provided at no cost
- Update notifications sent via email
10.2 Support Period
Customer support includes:
- Email support for technical questions
- Response within 24-48 hours (business days)
- Priority support for recent purchases
- Access to documentation and tutorials
11. Special Circumstances
11.1 Promotional Sales
Products purchased during promotional periods or sales events are subject to the same refund policy unless otherwise stated at the time of purchase.
11.2 Bundle Purchases
For bundle purchases:
- Refunds must apply to the entire bundle
- Individual templates within bundles cannot be refunded separately
- Bundle discounts will be considered in refund calculations
11.3 Custom Orders
Custom template modifications or bespoke services are non-refundable once work has commenced.
12. Rights Reserved
FinConference Pages reserves the right to:
- Modify this Refund Policy at any time
- Deny refund requests at our sole discretion
- Request additional information for refund verification
- Limit future purchases from customers who abuse refund policies
- Make exceptions to this policy on a case-by-case basis
13. Consumer Rights
This Refund Policy does not affect your statutory rights under applicable consumer protection laws. If you are located in a jurisdiction with mandatory consumer protection provisions, those rights apply in addition to this policy.
13.1 EU Consumers
For customers in the European Union:
- You have a 14-day right of withdrawal for distance purchases
- This right is waived when you download the digital product
- By purchasing, you acknowledge and agree to immediate delivery
14. Contact Information for Refunds
For refund requests or questions about this policy:
FinConference Pages - Refund Department
Email: [email protected]
Subject Line: "Refund Request - [Order Number]"
Phone: +59910169331
Address: 41711 Louis Viaduct South Sibongiletown, MP 9242, South Africa
Registration Number: 77218998
14.1 Response Times
- Initial acknowledgment: 1-2 business days
- Refund decision: 3-5 business days
- Refund processing: 5-10 business days after approval
15. Policy Updates
This Refund Policy may be updated periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.
16. Governing Law
This Refund Policy is governed by the laws of South Africa. Any disputes arising from refund requests shall be resolved in accordance with our Terms & Conditions.
Money-Back Guarantee Summary
We stand behind the quality of our products. If your purchase doesn't meet your expectations due to technical defects or significant discrepancies from our descriptions, we will work with you to find a satisfactory solution, including a refund when appropriate within our 14-day eligibility period.
17. Best Practices for Customers
To ensure a smooth purchase experience:
- Review product descriptions, previews, and documentation thoroughly before purchasing
- Check system requirements and compatibility
- Contact us with pre-purchase questions
- Test downloads immediately after purchase
- Report issues promptly within the eligibility period
- Provide detailed information when requesting support or refunds
Thank you for choosing FinConference Pages. We are committed to your satisfaction and success with our products.
By purchasing from FinConference Pages, you acknowledge that you have read and understood this Refund Policy and agree to its terms.